Uber's new CEO Dara Khosrowshahi has apologised for "mistakes we've made" and accepted that the company must make changes. TfL's licensing decision cites various criticisms, including Uber's approach to reporting criminal offences and how medical certificates and Enhanced Disclosure and Barring Service ("EDBS") checks were obtained. Uber didn't report serious criminal offenses, including a sexual assault, to London police, authorities said, and failed to conduct proper driver background checks.
On Friday 22nd September 2017, Transport for London (TfL) informed Uber London Limited that it would not be renewing its private hire operator licence when its current licence expires on 30 September.
On Sept. 22, TfL chose to let Uber's contract expire, giving the company 21 days-until October 13-to appeal the decision.
"We are of course keen to sit down with TfL to understand what changes they want us to make so we can get things back on track for the millions of Londoners who rely on Uber".
"On behalf of everyone at Uber globally, I'd like to apologise for the mistakes we've made".
Uber is ready to make concessions to reverse the decision of ban by London transport authorities.
Mr. Khan has reacted positively to the apology in the day by Mr. Khosrowshahi, three days after the decision-and the shock of TfL not to renew the license of the company cars with chauffeurs, private in London, including for security reasons.
Uber has launched a petition in an effort to pressurise TfL into reversing the decision -so far it has received 785,000 signatures.
But Fred Jones, who oversees Uber's operations in a number of cities across the United Kingdom and Ireland, pushed back on that claim, telling the BBC that Uber drivers have to pass the same safety checks as black cab and minicab drivers in London. Uber said it will appeal, during which time it can continue operating. Sources close to Uber say that the company has been seeking to hold a meeting with Sadiq Khan since he became London's mayor in 2016.
Meanwhile the move has sparked concern over the plight of Uber's London drivers, many of whom have vehicle finance deals in place with third-party companies.
It cited instances in which Uber failed to report serious criminal offences as well as its penchant to deceive regulators in its decision to not renew its license when it expires on September 30.